Shipping, Returns, Refund & Cancellation Policy

Deposits 

All paid deposits and course funds are non refundable and non transferable. Deposit is always required to schedule.

Refunds & Cancellations

If the course is cancelled less than a week before the scheduled date the full balance will be charged and there will be no refunds.

Course funds and deposits are non refundable and non transferable. No exceptions will be made.

There are no refunds for services or products. For more detailed information on studio policies please check the consent form when scheduling.

 

Shipping & Delivery

For all International orders: Please allow 48 hours for orders to be processed, Orders will arrive within 1-2 business weeks after shipping.

 Please allow 24-48 hours for orders to be processed, allow 3-5 business days for your order to arrive after shipping.

Orders are not shipped on Mondays.

(Orders placed after 6pm will not begin being processed until the following business day, orders placed on a weekend or holiday typically begin to be shipped on the next business day)​

All orders are shipped with United States Postal Service (USPS), flat rate shipping, unless requested by you, the customer. ​

 when placing an order you have agreed to the following terms:

    1. I have read the Return & Shipping Policy
    2. I understand that DUE TO COVID-19 there may be a delay in my delivery. 
    3. I understand that if I change my order during processing that it will cause a cancellation or delay in my shipping/receiving.
    4. I confirm that my shipping and email address is correct.
    5. I understand that once my order has a tracking number from USPS (or other carrier per customer request) Lash Lounge Miami LLC is no longer responsible for the package. 
    6. I understand that Lash Lounge Miami LLC is not responsible for any missed or rescheduled deliveries from USPS. 
    7. If package is marked as DELIVERED, but you do not receive your product you must contact USPS and file a claim with them. Lash Lounge Miami LLC is not responsible.
    8. In addition, though we make every effort to deliver as soon as we can, we can not be held liable for shipping delays due to natural, unforeseen circumstances such as inclement weather, natural disasters or courier delays. Also, we can not be held responsible for incorrect mailing addresses that you provide to us. Please ensure that your shipping address is accurately entered.

Policy

· WE ARE NOT RESPONSIBLE IF THE ADDRESS PROVIDED IS INCORRECT AND THE PACKAGE IS DELIVERED TO THE LOCATION. UNLESS WE HAVE EVIDENCE OF A TRACKED ERROR ON OUR END, WE ARE NOT RESPONSIBLE

· WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES

· WE ARE NOT RESPONSIBLE FOR DAMAGED PACKAGES OR ITEMS DURING SHIPMENT

· WE ARE NOT RESPONSIBLE FOR DELAYED PACKAGES BY USPS.

· NO REFUNDS/EXCHANGES DUE TO HYGIENE REASONS.